License Management Features:
Throw those old paper applications aside. Using current technology, your users can submit online applications from any web-enabled device. Gone are the days of reading chicken scratch or entering paper forms into other databases.
Each application can have its own unique business process. This allows a great deal of flexibility while remaining very simple for the end user and municipality employee alike. Our process is empowering, without being overly complicated to setup or execute.
CX provides the ability to create letters for any application. These letters could represent an actual license print or simply be a correspondence letter. These letters can be automatically created as your application moves through a process, or be created by municipality staff on-demand.
Each application has messaging providing a detailed discussion history. This makes it VERY easy to have a dialog with your customer without having to schedule meetings or pick up the phone. Think of text messaging for your licensing applications: It’s that simple, that easy! We also provide the ability to have secure municipality-only messaging so you can share internal notes without the general public having access.
CivicXpress allows you to “share” your application with any CivicXpress user. Not a CX user? No problem, simply invite them with one click, now you are collaborating like never before.
Automatically assign fees on application submission or add fees whenever you want. Each fee is assigned to your internal accounting codes, keeping your accounting records in perfect order!
Your customers can pay quickly and easily using our secure online payment system. Users can add fees to their cart and simply checkout like they were shopping for a new set of heels!
CX provides the ability to do offline cashiering at your payment desk. Receive payments the way you want: cash, check, account credit or your own credit card system. All payments are assigned to your internal accounting codes, making the bean counters overly impressed!